Frequently Asked Questions
Everything you need to know about your 4moms shopping experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do 4moms products come with a warranty?
Yes, all new 4moms products come with a one-year limited warranty from the date of purchase, covering defects in materials and workmanship.
What is your return policy for gear and accessories?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Are your products safety tested?
Safety is our top priority. All 4moms products undergo rigorous testing to meet or exceed all applicable global safety standards, including ASTM and EN requirements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm for qualifying purchases.
Where can I find replacement parts for my MamaRoo?
Replacement parts such as power cords, toy bars, and fabric seats can be purchased directly through the 'Accessories' or 'Spare Parts' section of our official website.